My pool is old and outdated.  Can you update or renovate my pool and deck?
I can't keep the chlorine in my pool above 1 or 2 ppm, even after I shock. Why?
We want a tropical paradise in our backyard but don't know where to start.
How many gallons is my pool?
On pool renovations, does the price include chemical start up?
What protects me from getting electrocuted?
How high should the water level be?
All of my lights went out at once, what do I do?
How can I protect my heater?
What is the life on my equipment?
How often should I clean my filter?
What is the life of my pool surface?
Why won't my heater fire?
I have a white stain all around my pool tile at the water line and can't get it off no matter how hard I scrub. What is it and can you get rid of it?
Are chemicals included in your pool maintenance program?

---

Q - My pool is old and outdated.  Can you update or renovate my pool and deck?
A - Yes, we have an excellent pool and spa renovation department.

Q - I can't keep the chlorine in my pool above 1 or 2 ppm, even after I shock. Why?
A - Check your stabilizer or cyanic acid levels, these prevent chlorine evaporation.

Q - We want a tropical paradise in our backyard but don't know where to start.
A - We provide a complete service line for transforming your home into the environment you dream of.  Call us for a complementary consultation.

Q - How many gallons is my pool?
A - Rectangular pool: L x W x Average Depth x 7.5 = Gallon.

Q - On pool renovations, does the price include chemical start up?
A - Yes!

Q - What protects me from getting electrocuted?
A - GFCI - *Test frequently*

Q - How high should the water level be?
A - The Middle of the tile line.

Q - All of my lights went out at once, what do I do?
A - Check the GFCI and Breaker.

Q - How can I protect my heater?
A - Fire off heater once a month for 5 minutes for protection.

Q - What is the life on my equipment?
A - Average is about 5 to 6 years on the life of your equipment.

Q - How often should I clean my filter?
A - DE Filter - Backwash once a month or 5 lbs over normal pressure
   *The filter should be disassembled and cleaned once a year*
 
   SAND Filter - Backwash once a month or 5 lbs over normal pressure
   *Sand should be replaced every 3 years*

   Cartridge Filter - Disassemble and clean every 6 months

Q - What is the life of my pool surface?
A - Pebble Finish - 10 to 30 years
   White Plaster - 3 to 6 years
   3M Products - 5 to 10 years
  *Chemistry can play a roll in the life of any of the surfaces mentioned above*

Q - Why won't my heater fire?
A - Possible reasons:
    a. Rain (it takes several days to dry out after a rain)
    b. Dirty Filter
    c. Pump Gasket Full 
    d. Skimmer Basket Full

Q - I have a white stain all around my pool tile at the water line and can't get it off no matter how hard I scrub. What is it and can you get rid of it?
A - Most likely it is a calcium stain that bonds tightly to your tile.  Most minerals like this are tough to remove and    an onsite analysis is required by our specialist to determine how best to remove. Prevention is the key to keep    this mineral stain from developing and TBC has programs that will help.

Q - Are chemicals included in your pool maintenance program?
A - Yes, all chemicals and filtration media are included in our program including algaecides.